When you go to the Apply page at www.ucas.com, there are four different types of application you can log into – UCAS undergraduate, UCAS Teacher Training, CUKAS Performing arts and UCAS postgraduate. Make sure you click on the correct option for the type of course you’re applying for. If for example, you’ve started an application for postgrad teacher training, you won’t be able to log in and complete it through the UCAS undergraduate page.
2. You’ve entered the wrong username and/or password
If you’ve forgotten your username and/or password, use the login reminder service to retrieve them. This will send two emails to the address you gave when you registered – one containing your username and the other your password. Remember, your login details are case sensitive so you must type them exactly as they appear in the emails.
If you haven’t verified your email address yet then your email address won’t be recognised – in this situation you’ll need to call us so an adviser can give you your login details after some security checks.
3. You’re locked out after too many invalid attempts
If this is the case you’ll need to call us so we can unlock your account after some security checks.
4. You’re trying to log into Track by mistake
To log in to complete your application, you have to go to the ‘Apply for 2014 courses’ login page and not the ‘Track your application’ page. You’ll know if you’ve gone to Track by mistake because you’ll be asked to enter a Personal ID instead of a username. To be absolutely sure you’re going to the correct page, here’s a link to where you need to go.
5. You haven’t registered to apply for 2014 courses
If you’ve applied in a previous year and decided to reapply for 2014 courses, you must register again for this cycle. The username and password you had when you applied before won’t be valid this year.
For more help with logging into your application, check out our 'Problems logging in' playlist on YouTube